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As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.
This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.
You must reside within 50 miles of Progressive's Lancaster, PA Claims office at 1851 Charter Lane, Suite 113, Lancaster, PA 17601.Duties & Responsibilities (upon Completion Of Training)
Determine coverage
Determine liability (who’s at fault for the damages)
Interview customers, claimants, and witnesses
Partner with appraisers/estimators to manage vehicle repairs
Negotiate with customers and other insurance carriers and resolve claims
Must-have Qualifications
Three years of relevant work experience OR
Bachelor’s degree OR
Two years relevant work experience and an associate degree
Schedule:During Training: Monday – Friday, 8:30 am – 5:30 pm. At week four, hours shift to 8:00 am – 5:00 pm. After Onboarding: Monday – Friday, 9:00 am – 6:00 pm.
Location: Lancaster, PA
Compensation
Once you complete training and pass any necessary testing requirements, your salary can be between $51,000 - $54,500/year (commensurate to experience), however, during training, you’ll be paid hourly based on your annual salary.
Gainshare bonus up to 16% of your eligible earnings based on company performance
Benefits
401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off, including volunteer time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer
For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/JobClaims
They assist in the investigation and evaluation of insurance claims and property damage, review contracts and policies for accuracy, assist in compiling administrative reports, and gather additional evidence and information for claimants, witnesses, or relevant professionals.
Determine liability by independently making decisions. Interview customers, claimants, and witnesses (recorded). Partner with appraisers and estimators to manage vehicle repairs. Negotiate with customers and other insurance carriers.
Claims Specialist at Progressive. Investigate claims information, determine coverage and liability, answer attorney questions, and assist our customers in resolving their claims.
How much does a Progressive Claims Adjuster make in California? As of Jul 14, 2024, the average annual pay for a Progressive Claims Adjuster in California is $66,444 a year. Just in case you need a simple salary calculator, that works out to be approximately $31.94 an hour.
Insurance claims adjusting is a high-stress job that can be mentally and emotionally draining. Claims adjusters often work long hours, handle difficult clients and situations, and have to manage multiple claims simultaneously. All of these factors can lead to stress and burnout.
The Progressive Employment Test includes cognitive ability tests (numerical, verbal reasoning), situational judgment tests (real-life scenarios to assess decision-making), personality evaluations (to understand your work style and values), and role-specific skills tests (evaluating technical or job-specific knowledge).
Insurance claims that get assigned to an inside adjuster are often small claims, those that equal $3,000 or less. The damage can be easily seen and causation is simple to determine. Theft, vandalism, or a small kitchen fire are examples of claims that may be assigned to a desk adjuster.
When you report a claim, we'll gather some basic information, then assign a claims rep to you. They'll provide more details on the claims process and answer any questions. You can file a claim by logging in to your policy, using our mobile app, or by calling our claims center.
Manage, monitor and control the team's execution of client claims and queries. Lead and manage the provider relations claims team to resolve client queries and process claims aligned to business…
As a new auto insurance coverage, Progressive's vehicle protection plan covers what car insurance typically doesn't: system failures once your manufacturer's warranty has expired, minor dents and dings, and keys that need to be fixed or replaced.
The bottom line is this: if you wish to work in insurance claims, you should have a license to do so, and in Pennsylvania, the only way to do that is to get a designated home state license. StateRequirement recommends getting a Florida DHS Adjuster License.
An insurance adjuster, also known as a claims adjuster, is a person who investigates an insurance claim to determine if the insurer should pay for damage or injuries, and if so, how much they should pay.
Insurance claims adjusters come with different job titles—claims specialist, claims representative, independent claims analyst—but they all do the same kind of work: When an accident or other incident triggers insurance coverage, the adjuster handles the resulting claim.
Expectations are not set across departments as some adjusters refuse to answer their phones so you're expected to field those calls from angry insureds. Working your own desk is pleasant if you don't have a micro manager. Otherwise be ready to be stressed as managers are made to check every single claim you touch.
Example answer: "Working as a claims adjuster can be unpredictable, but that's part of the challenge that I enjoy. I try to remain calm at work, especially when I encounter frustrated customers, and focus on what I'm able to do to help them.
The estimated total pay range for a Claims Adjuster Trainee at Progressive Insurance is $51K–$70K per year, which includes base salary and additional pay.
Insurance claims adjusting is a high-stress job that can be mentally and emotionally draining. Claims adjusters often work long hours, handle difficult clients and situations, and have to manage multiple claims simultaneously. All of these factors can lead to stress and burnout.
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