Once our trade-in partner has received your old device, we'll inspect it and verify that its condition matches what you told us at the time of purchase. If everything is in order, we'll credit your original purchase method. If the condition of your device doesn't match what you described, a new estimated trade-in value will be credited back to you unless during your purchase you chose to receive your old device back without credit if its condition doesn't match what you described.
Please note that phones reported lost or stolen, phones found to be counterfeit, phones that don't power on/off and phones that are not factory reset when received will also not be accepted for trade-in, and may not be returned due to safety issues and local regulatory requirements.
- Confirmed: You've started the trade-in process and got an email confirmation.
- Device assessed: We've sent you an email with the value of your old device.
- Cancelled: You've cancelled your trade-in before you got your kit.
