Google Phone Trade In (2024)

What is Google Store trade-in?

It's our trade-in programme that can help you to get the latest Pixel device from Google. If your trade-in device is eligible for credit, you can offset the purchase price of a new one. You can do all of this online at the Google Store, making it convenient for you to complete your transaction all in one place.

How does it work?
We've made it easy to trade in an eligible device online. During your purchase of a new Pixel device, select 'Start trade-in' on the 'Trade-in' screen. Just answer a few questions regarding the brand, model and condition of your device. We'll provide an estimated trade-in value. If you accept the trade-in estimate online and complete your purchase, we'll arrange for you to send your old device to our trade-in partner. You'll receive your new device before returning the old one, which gives you time to set the new one up.

Once our trade-in partner has received your old device, we'll inspect it and verify that its condition matches what you told us at the time of purchase. If everything is in order, we'll credit your original purchase method. If the condition of your device doesn't match what you described, a new estimated trade-in value will be credited back to you unless during your purchase you chose to receive your old device back without credit if its condition doesn't match what you described.

How will the value of my old device be credited to me?

Refund is based on the device received matching the description that you provided at time of estimate (manufacturer, model, whether it turns on, whether it has screen damage, etc.) (and is paid after this). The refund will be issued to the form of payment that you used for the order. If the trade-in refund exceeds the cost of your new Pixel device, the excess amount will be provided as Store credit. Devices sent for trade-in must be received within 30days of receiving your new device, provided that the purchased device has not been returned during that time.

What conditions would preclude my device from being eligible for trade-in?
Please do not send your device if it has a damaged or swollen battery. If the inspection results show swelling or other physical damage to the battery, the device will not be eligible for credit and cannot be returned due to safety issues and local regulatory requirements.

Please note that phones reported lost or stolen, phones found to be counterfeit, phones that don't power on/off and phones that are not factory reset when received will also not be accepted for trade-in, and may not be returned due to safety issues and local regulatory requirements.

How much will I get for my trade-in?

It depends on the device, model, manufacturer and condition. Answer a few questions accurately, and once we've received the device within the specified time frame and have verified its condition, you're likely to receive the full amount of the estimated refund. Bear in mind that our trade-in partner needs to receive your device within 30 days of receiving your new phone, and the condition needs to match what you told us.

What devices are eligible for Google Store trade-in?

You can trade in Google Pixel phones and third-party devices. Many third-party devices are also eligible for a trade-in credit.

How long does the trade-in process take?

Generally, it takes three to four weeks from when you send your device. But the sooner you send your device, the sooner we can verify its condition and process your credit.

Can I trade in more than one device?

You can only trade in one device per Pixel purchase. If you'd like to trade in multiple devices, you can do so by purchasing multiple phones in separate orders.

How do I pack my device for trade-in, and how quickly should I send in my trade-in kit?

Follow the instructions included in your trade-in kit. It explains how to prepare, pack and post your device. Bear in mind that the estimated trade-in value is valid for 30 days, and we encourage you to send the device within this time frame to ensure that you get the value.

Is my personal data safe?

Before you send your device, we'll tell you how to back up all your data and then erase it from your old device. This ensures that all your personal information is completely removed from your device before you trade it in.

If I select financing as the payment method for a new device, how will I receive the trade-in value?

If you select Google Store Financing as a payment option, the trade-in value will be refunded to your financing balance. Note that if you've also financed the device that you're trading in, you'll continue to be responsible for those payments, even after trading in your device. If you select Verizon device payment, we'll deduct the value from the full retail price of your new device.

Does Google offer recycling?
Yes. Please visit Device recycling to learn more.
Is there a way to track my trade-in status?
You can find the status of your trade-in by selecting 'trade-in details' from your orderhistory.
- Confirmed: You've started the trade-in process and got an email confirmation.
- Device assessed: We've sent you an email with the value of your old device.
- Cancelled: You've cancelled your trade-in before you got your kit.
Can I cancel a trade-in?

If you haven’t yet shipped your device, you can cancel your trade-in by simply keeping your device. If you’ve already shipped your device, the trade-in can’t be canceled.

Do I have to include accessories like chargers and cables?

You don’t have to, but you can always send in your chargers and cables, and we will recycle them for you.

Google Phone Trade In (2024)

FAQs

Can you trade in your phone with Google? ›

Trade in your device without leaving home. We'll mail you a trade-in kit with a prepaid label. Once we get your old device, credit is issued to the form of payment.

Does the Google Store have trade-ins? ›

Trade-in through Google Store is available in Australia, Canada, France, Germany, Ireland, Italy, Japan, the Netherlands, Spain, the United Kingdom, and the United States. Trade-ins can only be added during checkout. Trade-ins can't be added to a Google Store order after you checkout.

Will Google buy back my phone? ›

After we get your phone, we'll verify the trade-in value and send an email with details on when to expect a refund or account credit. If you're financing your new device, you get an account credit. If you're paying for your new device in full, you get a refund up to the cost of your device purchase.

Can you trade in a Google Pixel for an iPhone? ›

Apple Trade In

You can get up to $105 for your Android smartphone. Open to read more about trade-in. Trade in your current device for credit toward a new iPhone. To protect your data and privacy, we'll show you how to safely back up and wipe your data before you trade in your old phone.

Where is the best place to trade in Pixel phones? ›

Swappa is the best place to sell your Google Pixel because you get paid what it's actually worth.

How long does Google phone trade in take? ›

As soon as we receive your trade-in device, we'll usually inspect it within 5 business days and notify you of the results via email.

How do I prepare my Google Pixel phone for trade-in? ›

Fully reset your trade-in device for maximum value
  1. Prepare your old device: Transfer data from your old device to your new one. ...
  2. Pack your device in the prepaid trade-in kit. Remove watch bands for any smartwatches. ...
  3. Attach the shipping label.
  4. Ship the device through UPS. Find UPS dropoff locations near you.

What to do with an old Google phone? ›

Recycle your device by mail
  1. Ask for a shipping label. US: Request a shipping label from RLGA. ...
  2. Place your device in a sturdy box.
  3. Attach the label to the box.
  4. Follow the shipping instructions. You can also drop the package off at a collection site near you.
  5. Your device will be recycled responsibly.

How to get a free Pixel phone? ›

T-Mobile customers on a Go5G Plus or Go5G Next plan can get a free Pixel 8 with an eligible trade-in or a new line of service. Adding a new line with other qualifying service plans -- such as Go5G, Magenta or One -- can also get you the Pixel 8 for free with a $35 activation fee.

Is it safe to trade in an old cell phone? ›

One of the big benefits of trade-ins is that they're generally a safer option than simply selling the device. Although you might not get the price you see second-hand models of your phone selling for on sites such as eBay, you also don't have any of the risks of a private sale and the potential for fraud.

Can I trade in my phone before it's paid off? ›

It depends on where you're trading it in. Different carriers and retailers have varying policies regarding what you can and cannot do. Some, for instance, will allow it and factor in the remaining balance into the trade-in value. Others, however, will require that you pay off your device before trading it in.

What is the trade in value of a pixel 7? ›

If you have a 256GB Pixel 7 Pro model, you can get a $299 credit now, while the 512GB model is worth $325. Meanwhile, the 256GB Pixel 7 model tops out at $225 in trade-in credits. You can get more value if you trade in a two-year-old 128GB iPhone 13 or a 256GB iPhone 11 from 2019!

Can I sell my phone to Google? ›

Our trade-in partner will mail you a trade-in kit with a prepaid label. Once our trade-in partner gets your old phone and confirms the value, Google on behalf of our trade-in partner will issue the credit to your form of payment that you used for the order (or provide Google Store credit where we're unable to).

What happens if you return Pixel after trade in? ›

The trade-in process is final and cannot be reversed." This means that if you purchase a Pixel at Best Buy with a trade-in and then decide to return the Pixel, you will not get your old phone back. You will only receive a refund for the purchase price of the Pixel.

How do I return a trade in phone to Google? ›

Fully reset your trade-in device for maximum value
  1. Prepare your old device: Transfer data from your old device to your new one. ...
  2. Pack your device in the prepaid trade-in kit. Remove watch bands for any smartwatches. ...
  3. Attach the shipping label.
  4. Ship the device through UPS. Find UPS dropoff locations near you.

Is it smart to trade in your phone? ›

One of the big benefits of trade-ins is that they're generally a safer option than simply selling the device. Although you might not get the price you see second-hand models of your phone selling for on sites such as eBay, you also don't have any of the risks of a private sale and the potential for fraud.

Is it safe to trade in your Android phone? ›

A lot of the information you store on your phone can be used by thieves to steal your identity. The smarter our phones get, the harder the hackers work.

Can you do trading on your phone? ›

The most obvious advantage of mobile trading is the ability to trade from anywhere using only a mobile phone and an internet connection. Traders may manage their positions and orders from any location, as well as keep up with real-time data and headlines.

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