Trade in or upgrade your phone (2024)

Use the Google Fi trade-in program if you want to:

  • Trade your current phone for a Google Fi phone.
  • Upgrade your Google Fi phone to the newest model.

Learn how to trade in or upgrade your phone with a step-by-step guide.

  1. Get an estimate for your phone.
    • If you’re new to Google Fi Wireless: When you sign up, you can buy a new phone and select the option to trade-in your phone to get the estimate.
    • If you’re already a Google Fi Wireless subscriber:
      1. On a browser, sign in to fi.google.com/buydevices.
        • If you're on a Google Fi Android app, go to the Shop tab.
      2. Select the phone you want to purchase.
      3. In the purchase flow, select the option to trade-in.
  2. Back up your data.
    • Make sure to reset your phone to get the full trade-in amount.
  3. After you get your trade-in kit, you have 30 days to send us your old phone.
    • If you pre-order a device, you have up to 30 days from when your new phone is delivered.
  4. To check the status of your trade-in in your Google Fi account, tap Manage Plan Trade in or upgrade your phone (1) Devices.

You can trade in one phone for each Google Fi order you place. After we get your phone, we'll verify the trade-in value and send an email with details on when to expect a refund or account credit.

  • If you're financing your new device, you get an account credit.
  • If you're paying for your new device in full, you get a refund up to the cost of your device purchase. Any additional trade value is issued as a credit.

Before you can start the trade-in process, to trade in a phone you're currently financing, you have to pay off your remaining balance. If your phone has Google Fi device protection, once your trade-in is done, coverage should cancel automatically.

Understand trade-in value

How trade-in value is determined

After we get the phone, we’ll do an evaluation within 3 business days. The estimate you get is based on the device specifications and condition you select.

  • If the trade-in device's value matches the estimate: If you purchase a Pixel, we credit the Post-Inspection Value (PIV) to your credit card.
  • If the trade-in device's value is lower: If you selected to accept a change in value, we credit you the Post-Inspection Value (PIV).

Maximize your trade-in value

  • Factory reset the device and remove activation locks.
  • Ship the device within 30 days of receiving your new phone.
  • Answer the initial trade-in questions accurately.
  • You may still be able to trade-in devices that fail the below inspections but you're offered a lower refund that more accurately reflects the Trade-in Value.

Learn what’s checked during trade in inspection

Important: The initial trade-in quote is based on the information provided but the final value is based on the inspection.

Trade-in value assessment

You may find reasons why your trade-in value is affected. More information about these reasons:

  • Phone doesn’t turn on or off: The phone doesn’t turn on, turn off, or there’s a problem with the charger.
  • Damaged screen: The screen is cracked, damaged, bruised, missing pixels, or the LCD is dark or burnt out.
  • Touch screen doesn’t work: The touch screen isn’t responsive.
  • Phone isn’t factory reset: The phone’s activation lock is still on.
  • Incorrectly reported phone model: The phone model we received is different from the one you picked.
  • Phone shipped more than 30 days after the new phone was delivered.
  • Phone reported lost or stolen.
  • Received package was empty or had miscellaneous item.

Cancel trade-in

  • If you don't want to process your trade-in, dispose of the Shipping Kit.
  • If you already sent your device, you can't cancel the trade-in.
  • If you didn't send in your device and want to cancel your trade-in request, contact the support team to confirm cancellation.
  • If you return the phone you bought with your trade-in, youreceive the trade-in value as a Google Store credit in your account.

Know how to factory reset your old phone

Important: Phones that aren’t reset when we get them will be valued at $0.

Before you send us your old phone, factory reset it and make sure you select "Erase downloaded SIMs."

LCD inspection factors

Devices will fail LCD inspection if they have any of the following:

  • Doesn’t power on
  • Faulty power button
  • Activation locks (Find My iPhone, Google, Lock, and Samsung Lock)
  • Damaged LCD LED backlight
  • Cracked screen
  • Damaged screen
  • Burn-in
  • Bruising (may appear as dead pixels or spots of discoloration)
  • Pixelation
  • Delamination
  • Unresponsive screen
  • Swollen battery

Housing inspection factors

Devices will fail housing inspection of they have any of the following:

  • Major case crack
  • Minor case crack
  • Major scratch
  • Camera broken
  • Button/key broken
  • Power button broken
  • Battery missing
  • Battery door broken
  • Case bent

Plan for warranty coverage

  • All manufacturer warranties are void for the phone you’re trading in.
  • If the phone you’re trading in has device protection from the Google Store, you’ll get a prorated refund.
  • We recommend that you cancel all warranties from other providers before you trade in your phone.

Need more help?

Try these next steps:

Post to the help community Get answers from community members Contact us Tell us more and we’ll help you get there

Get to know Fi

Learn why Fi is a different kind of phone plan and how to get the most out of your Google Fi service. Get step-by-step guides and instructional videos on how to sign up, transfer your number, create a group plan, switch your price plan, etc.

Trade in or upgrade your phone (2024)

FAQs

Is it better to keep your phone or trade it in? ›

It's easier to go the trade-in route and best if you're upgrading to a new phone but if you want the most cash for your old device or if you're selling the one you have to purchase a not-so-new phone, it's best to sell it.

What is the difference between upgrade and trade-in? ›

Note that the iPhone Upgrade program isn't the same as Apple's Trade In program. While you are exchanging your old iPhone for a newer model in both programs, with the iPhone Trade In program you are simply trading in an old device for a discount on a newer one.

Why you should always upgrade your phone? ›

The speed and responsiveness of most phones decrease over time. There are ways to speed up an Android phone, but a slow phone is a good reason to upgrade. Is the battery no longer holding a reasonable charge? Many Android phones have replaceable batteries.

What are the benefits of trading in your phone? ›

The Convenience of Trading In

This process eliminates the need for listing your phone, negotiating with potential buyers, and handling the shipping process. And trade-in programs often accept phones in various conditions, making it an attractive option for those with slightly worn or damaged devices.

Should I sell my old phone or trade in? ›

There's never a bad time to sell your phone. If you have an old device sitting unused in your drawers, trading it in can get you some extra cash. It's worth noting, however, that phones always drop in price whenever a newer model is released.

Are trade-ins worth it? ›

Because dealerships handle the entire process and put work into your car to resell it for a profit, you won't get the most money possible. However, a trade-in is a good option for those who prefer convenience over value.

Why do cell phone companies want your old phone? ›

Carriers use trade-in deals to attract new customers and keep old customers around. A carrier may also resell or recycle your old phone. Unless you're living under a rock, you've probably seen the outrageous trade-in deals offered by carriers like Verizon, AT&T, and T-Mobile.

What happens to your old phone when you trade it in? ›

Usually, if your old phone is in pretty good condition, trade-in companies or carriers can sell it right back on their websites without much refurbishment. If your phone is old, or it's taken a few bumps and scratches over the years, trade-in companies and carriers are less interested.

How safe is it to trade in your phone? ›

Before you trade in your old phone, it's important to properly wipe the data clean. A factory reset will work, so long as you encrypt the phone first. For Android users, if you existing phone runs Android 6.0 (Marshmallow) or newer, your data will already be encrypted by default. So, you're good.

What happens if you never upgrade your phone? ›

After five years, a smartphone should be upgraded because essential components will likely begin failing if they have not already and users could even lose files and photos if these are not backed up properly.

Is it better to upgrade or buy a new phone? ›

The reality is that upgrading your phone yearly can save you money and cost you money. If you pay monthly for your phone, and you haven't yet paid it off, an early upgrade might mean you're not getting the full value out of your original investment.

How do you know if you should upgrade your phone? ›

Android Software Warning Signs
  1. Your phone no longer receives security updates.
  2. You can't get technical support.
  3. New apps crash or won't run at all.
  4. Connectivity issues.
  5. The battery is quick to die.
  6. The phone overheats.
  7. You keep running out of storage space.
  8. The camera is no longer impressive.
Mar 26, 2024

How do I prepare my phone for trade in? ›

VIDEO: 4 Steps to Take Before Trading In Your Old Phone
  1. Back up the information. Move the items you want to keep or will want to transfer to your new phone to a computer or the cloud. ...
  2. Wipe the phone memory. ...
  3. Remove the SIM or SD card. ...
  4. Double-check.

What should I delete before trading my phone? ›

What to do before trading your Android phone
  1. Delete saved passwords from your browsers and apps. ...
  2. Remove your SIM card and any external storage.
  3. Log out of your Google account. ...
  4. Click “Remove.” If you have a Samsung device, remove the accounts from your phone and tablet too.
Mar 31, 2023

How often should I trade in my phone? ›

So how often should you replace your Android phone or iPhone? After two years, it's highly likely your phone will show signs of internal aging and incompatibility with new software. On average, smartphone users will keep the same phone for 21 months, then replace it with an upgrade.

Should I back up my phone before trading it in? ›

Back up the information.

Move the items you want to keep or will want to transfer to your new phone to a computer or the cloud. That way you won't have to worry about losing files in the phone transfer.

Should I delete everything before trading in my phone? ›

Before you sell your old Android or iPhone, you should remove all sensitive data from the device. To do this, you can perform a factory reset on your phone. In this article, we'll show you how to perform a full factory reset, returning your phone to factory settings.

Does trading in phone save money? ›

Is it worth it to trade in a phone? There are a lot of benefits to trading in your old phone. You get to receive the value of your old phone while still upgrading to a new phone with the latest features and updates, like a better camera, more memory, or a faster processor.

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